FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. About Nice Rent
What is Nice Rent?
Nice Rent is a local car hire company in Faro, Algarve, focused on providing a simple, personalised and flexible service to customers who need to rent a car during their stay.
Where is Nice Rent located?
Nice Rent is located at Rua Bento Jesus Caraça, nº50, Montenegro, 8005-183 Faro, Algarve, Portugal.
Is Nice Rent near Faro Airport?
Yes. Nice Rent is located in Montenegro, Faro, an area close to Faro Airport. For greater convenience, the team can arrange the delivery and collection of the vehicle with the customer at another location in the Faro, Olhão, Vilamoura, Quinta do Lago and Vale do Lobo areas. Delivery to other locations in the Algarve and Lisbon can be arranged upon request.
2. Bookings and confirmation
How can I book a vehicle?
You can make a booking request through the Nice Rent website or contact the team by email or phone. The booking is subject to confirmation by the team.
How do I know my booking is confirmed?
You will receive a confirmation email within 24 hours of your booking request.
Can I amend my booking?
Yes. Send an email to info@nicerent.pt with your booking number and the requested change. The team will reply with confirmation or the available options.
What is the cancellation policy?
Nice Rent does not apply a fixed cancellation penalty. However, we appreciate it if cancellations are communicated as far in advance as possible.
What is the minimum hire period?
As a rule, the minimum hire period is 3 days. The website may allow requests for shorter periods, but these requests are subject to confirmation.
3. Delivery and collection at Faro Airport and the Algarve
Does Nice Rent deliver and collect the vehicle?
Yes. Nice Rent usually arranges the delivery and collection of the vehicle directly with customers, in accordance with the booking and operational availability.
Can I collect the vehicle at Faro Airport?
Yes. Our staff member will be in the arrivals area, next to Café Central, holding a sign with your name on it. The vehicle will be delivered to the nearest car park (Car Park 2).
And how do I return the car at Faro Airport?
We ask our customers to call us 20 minutes before arriving, after which we will collect the vehicle from the departures car park.
Can I choose the delivery or collection location for the vehicle?
You can indicate your preference in the booking request. Nice Rent will confirm the available delivery and collection options according to the booking and operational availability.
For Faro, Quinta do Lago or Vale do Lobo, we deliver the vehicle to the customer’s accommodation, train station or bus station at no extra cost!
4. Available vehicles
What types of vehicles are available?
The Nice Rent fleet includes different options for solo travellers, families and groups. Availability varies by date, so the model or vehicle category must be confirmed during the booking process.
Does Nice Rent have automatic cars?
Yes. Nice Rent provides automatic vehicles. Availability must be confirmed for the requested dates.
Does Nice Rent have vans or 9-seater vehicles?
Yes. Nice Rent provides 9-seater vehicles, suitable for larger groups and families. Availability must be confirmed at the time of booking.
5. Drivers and documents
What is the minimum age to hire a vehicle?
The minimum age is 21, with at least 1 year of holding a driving licence. From ages 21 to 23, a young driver fee of €25.00 per hire applies.
What documents are required to pick up the vehicle?
The customer must present a valid driving licence, an ID card or passport, and the means of payment or guarantee requested during the booking.
Can I add another driver?
Yes. This condition must be confirmed with the Nice Rent team during the booking process to ensure that all drivers are properly registered on the contract.
6. Payments, deposit and cancellations
Which payment methods are accepted?
Payment can be made in cash, by credit card or debit card. Payment and guarantee conditions must be confirmed during the booking process.
Is a deposit or guarantee required?
Yes. A deposit or guarantee may be requested to cover expenses associated with the hire, such as the excess, tolls, fuel or other charges provided for in the contract. As a rule, no amount is blocked on the card.
Is a credit card mandatory?
No. Payment and guarantee conditions may vary depending on the booking, but a Visa or Mastercard debit card may be sufficient.
7. Fuel, tolls and driving in Spain
What is the fuel policy?
Vehicles are normally delivered with a full tank and must be returned the same way. If the vehicle is returned with less fuel, a refuelling charge of €15.00 may apply.
How does toll collection work?
Vehicles are equipped with a VIA VERDE toll device.. This service allows for the automatic payment of all fees due when passing through any electronic toll barrier.
The equipment and service cost €5.00 per hire. The subscription is made at the start of the hire, but the actual value of the tolls used will be debited from the deposit card up to 15 days after the end of the contract.
Can I drive the vehicle in Spain?
Nice Rent vehicles are authorised to travel in Portugal and Spain. Travel to Spain must be previously communicated to and authorised by Nice Rent. This service has an additional cost of €30.00 per hire.
Can I drive in other European countries?
No. Vehicles are only authorised for Portugal and Spain, subject to the conditions specified by Nice Rent.
8. Support during the hire
What should I do if I have a question during the hire?
Contact Nice Rent by phone on +351 912 562 700 or by email at info@nicerent.pt. The team will advise you on the appropriate steps depending on the situation.
How can I contact Nice Rent?
You can contact Nice Rent by phone on +351 912 562 700 or by email at info@nicerent.pt.