{"id":429,"date":"2022-11-15T15:20:59","date_gmt":"2022-11-15T15:20:59","guid":{"rendered":"https:\/\/www.nicerent.pt\/faqs\/"},"modified":"2026-06-12T13:51:48","modified_gmt":"2026-06-12T13:51:48","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.nicerent.pt\/en\/faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; custom_css_free_form=&#8221;selector {||  visibility: hidden;||  position: absolute;||  top: 0;||}&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><strong>FREQUENTLY ASKED QUESTIONS<\/strong><\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; min_height=&#8221;24.8px&#8221;]<\/p>\n<h2><strong>FREQUENTLY ASKED QUESTIONS<\/strong><\/h2>\n<p>[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; custom_css_free_form=&#8221;\/* selector {||  display: none;||}*\/&#8221;][et_pb_accordion_item title=&#8221;What is the minimum rental period?&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; open=&#8221;on&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>As a rule, the minimum rental period is 3 days. Our website allows rentals for shorter periods, but this is subject to reconfirmation.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is the minimum age to rent a car?&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; open=&#8221;off&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>The minimum age is 21, with at least 1 year&#8217;s driving license. From the age of 21 to 23, there is a young driver fee of 25.00 per rental.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is the fuel policy?&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; open=&#8221;off&#8221;]<\/p>\n<p>As a rule, our vehicles are delivered with the deposit topped up and must be returned in the same way. A refueling fee of 15.00 euros may be charged in the event of returning the vehicle with less fuel. <b style=\"font-family: 'Nunito Sans', Helvetica, Arial, Lucida, sans-serif; font-size: 15px;\"><\/b><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can the car cross the border into Spain or other European countries?&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; open=&#8221;off&#8221;]<\/p>\n<p>Our vehicles are only authorized to circulate in Portugal and Spain. Driving in Spain must be previously informed and authorized by Nice Rent. This service has an extra cost of 25.00 euros per rental.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do tolls work?&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; open=&#8221;off&#8221;]<\/p>\n<p>Our vehicles are equipped with a freeway crossing control device. This equipment and service costs 6.00 euros per hire. The actual amount of tolls used by the customer will be debited from the deposit card within 15 days of the end of the contract. <\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Which payment methods are accepted?&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; open=&#8221;off&#8221;]<\/p>\n<p>Payment can be made in cash (euros), credit or debit card. The client will be required to leave a credit card as a deposit and as a guarantee of good payment of all the expenses inherent in the rental. (deductibles, tolls, fuel, etc.) All credit cards are accepted. Only Visa or Mastercard debit cards are accepted.   Only Visa or Mastercard debit cards are accepted.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How do I know my booking is confirmed?&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; open=&#8221;off&#8221;]<\/p>\n<p>You will receive a confirmation email within 24 hours of placing your order.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How can I change my reservation?&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; open=&#8221;off&#8221;]<\/p>\n<p>Send an email to <a href=\"mailto:info@nicerent.pt,\">info@nicerent.pt,<\/a>, with your reservation number and the corresponding change, and you will receive a reply from our services.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is the cancellation policy?&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; open=&#8221;off&#8221;]<\/p>\n<p>Nice Rent does not have any penalties in place for cancellations, but would appreciate it if customers could do so as far in advance as possible, so as not to penalize the company.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_code _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<script type=\"application\/ld+json\"><!-- [et_pb_line_break_holder] -->{<!-- [et_pb_line_break_holder] -->  \"@context\": \"https:\/\/schema.org\",<!-- [et_pb_line_break_holder] -->  \"@type\": \"FAQPage\",<!-- [et_pb_line_break_holder] -->  \"mainEntityOfPage\": { \"@id\": \"https:\/\/www.nicerent.pt\/faqs\/#webpage\" },<!-- [et_pb_line_break_holder] -->  \"mainEntity\": [<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Per\u00edodo m\u00ednimo de aluguer?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"Por norma o per\u00edodo m\u00ednimo de aluguer \u00e9 de 3 dias. O nosso site permite o aluguer por per\u00edodos inferiores mas est\u00e1 sujeito a reconfirma\u00e7\u00e3o.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Qual a idade m\u00ednima para alugar uma viatura?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"A idade m\u00ednima \u00e9 21 anos de idade, com pelo menos 1 ano de carta de condu\u00e7\u00e3o. Dos 21 anos aos 23 anos de idade, existe uma taxa de condutor jovem, no valor de 25.00\u20ac por aluguer.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Qual \u00e9 a pol\u00edtica de combust\u00edvel?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"As nossas viaturas s\u00e3o, por norma, entregues com o dep\u00f3sito atestado e dever\u00e3o ser devolvidas de igual forma. Uma taxa de reabastecimento poder\u00e1 ser cobrada na eventualidade de devolver a viatura com menos combust\u00edvel, no valor de 15.00\u20ac.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"A viatura pode passar a fronteira para Espanha ou outros pa\u00edses da Europa?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"As nossas viaturas s\u00f3 est\u00e3o autorizadas a circular em Portugal e Espanha. A circula\u00e7\u00e3o em Espanha tem que ser previamente informada e autorizada pela Nice Rent. Este servi\u00e7o tem um custo extra de 25.00\u20ac por aluguer.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Como funciona a cobran\u00e7a de portagens?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"As nossas viaturas est\u00e3o equipadas com o dispositivo de controle das passagens nas autoestradas. Este equipamento e servi\u00e7o custa 6.00\u20ac por aluguer. O valor real da utiliza\u00e7\u00e3o das portagens por parte do cliente ser\u00e1 debitado no cart\u00e3o de dep\u00f3sito, nos 15 dias seguintes ao termo do contrato.\"<!-- [et_pb_line_break_holder] -->      }<!-- [et_pb_line_break_holder] -->    },<!-- [et_pb_line_break_holder] -->    {<!-- [et_pb_line_break_holder] -->      \"@type\": \"Question\",<!-- [et_pb_line_break_holder] -->      \"name\": \"Que m\u00e9todos de pagamento s\u00e3o aceites?\",<!-- [et_pb_line_break_holder] -->      \"acceptedAnswer\": {<!-- [et_pb_line_break_holder] -->        \"@type\": \"Answer\",<!-- [et_pb_line_break_holder] -->        \"text\": \"O pagamento poder\u00e1 ser efetuado em dinheiro (euros), cart\u00e3o de cr\u00e9dito ou de d\u00e9bito. Ser\u00e1 exigido ao cliente que deixe um cart\u00e3o de cr\u00e9dito como dep\u00f3sito e garantia de bom pagamento de todas as despesas inerentes ao aluguer (franquia, portagens, combust\u00edvel, etc.). Todos os cart\u00f5es de cr\u00e9dito s\u00e3o aceites. 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Our website allows rentals for shorter periods, but this is subject to reconfirmation.The minimum age is 21, with at least 1 year&#8217;s driving license. From the age of 21 to 23, there is a young driver fee of 25.00 per rental.As [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-429","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.nicerent.pt\/en\/wp-json\/wp\/v2\/pages\/429","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nicerent.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nicerent.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nicerent.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nicerent.pt\/en\/wp-json\/wp\/v2\/comments?post=429"}],"version-history":[{"count":5,"href":"https:\/\/www.nicerent.pt\/en\/wp-json\/wp\/v2\/pages\/429\/revisions"}],"predecessor-version":[{"id":1677,"href":"https:\/\/www.nicerent.pt\/en\/wp-json\/wp\/v2\/pages\/429\/revisions\/1677"}],"wp:attachment":[{"href":"https:\/\/www.nicerent.pt\/en\/wp-json\/wp\/v2\/media?parent=429"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}